Quantum Recruitment

Reference : QR4425
Job Title : Team Leader
Sector Title : Sales
Area : Randburg

This role is a fulltime position with the responsibilities of assisting a team of approximate 6 people A strong background in a call centre is a basic requirement along with a background in Customer Service Financial Coaching Debt Management

Overview and Requirements
2 to 3 years Team Leader / Customer Service experience in a Call Centre
Experience doing quality control in a telesales environment Listening to calls and Providing coaching and guidance to members of team
Scripting
Ability to lead team members
Experience in Team management/ leading a team / coaching people
Experience doing customer satisfaction calls and handling customer complaints
Experience in booking appointments including experience in &ldquolead warming&rdquo
Experience in financial wellness would be a plus not a prerequisite
Experience in financial services would be a plus not a prerequisite
Excellent ability on excel and spreadsheets
Exceptional communication skills &ndash verbal and written
Good attention to detail
Core Values &ndash Following processes doing the right thing

Remuneration Market related

Please forward updated your resume in MS Word with your application Note if no correspondence is received within 6 weeks of your application please consider your application as unsuccessful